[Shop Express] is an International logistics service, most of the products you buy in shop can be sent to home in China via [Shop Express] service, except the national embargoed goods.
For your own convenience, when you use our service, our system will scan and calculate your postage based on the sizes of the courier bag. As long as your goods are fit into any sizes of our courier bag, and the bag can be sealed and close completely, then you can enjoy our service. Therefore, when you use our service, you must use our [Shop Express Courier Bag] . At the same time, the bag can not be opened after being sealed. Otherwise, the courier bag with the damaged opening will be seen as invalid. If the goods is packed with other materials, [Shop Express] will not deliver your bag in order to protect our customer, you need to retrieve the goods in the bag. If the goods are unclaimed within 3 months, we will handle your goods without any compensation. (*3 months start from the date you placed an order)
The customer must show their proof of the retail price (that is invoice or sales receipt), together with the goods and waybill form (if any) into [Shop Express courier bag]. If the customer cannot provide any proof of their selling prices, the Company will estimate the relevant tax and service fee based on the official retail price from the current market. Tax and service fee are added from 16% of the total value of the retail prices.
[Shop Express] offers a dedicated inquiry system for customers to check their courier status. Customers can join our courier inquiry system by input the tracking numbers on WeChat account. And they can also check the relevant information via [Shop Express] WeChat customer service.